Shipping policy
Australian-based company
We are an Australian-based company operating from Melbourne.
FREE Standard Shipping orders Worldwide
We offer FREE standard shipping within Australia and internationally.
50% off all Express Shipping orders Worldwide
We offer a 50% discount on all Express Shipping orders in Australia and Internationally.
Postage Insurance
We offer complimentary Postage Insurance with 1 order or more.
Gift Box
All scarves are complimentarily wrapped beautifully within a Lila&Me gift box.
AUSTRALIA
| Standard Post |
Order | Cost |
|
Scarf |
FREE |
Delivery estimate: 4-7 business days.
| Express Post |
Order | Cost |
|
Scarf |
$7.40 |
Delivery estimate: 2-3 business days
Shipping within Australia - please note:
All orders will be sent next business day from the time payment has been received. Once the order has been mailed, an email will be sent to your nominated email address with the shipping information.
All shipping time frames are estimates only and cannot be guaranteed.
During busy periods there may be some delays which are beyond our control.
Please ensure your contact, address details and order are submitted correctly. Please double-check your email address and delivery address. Unfortunately, we are unable to make any changes or cancel your order once it has been placed. We are also unable to ship to hotels, therefore please use a private address only. If you have any queries about changing your order, please contact us at lila@lilaandme.com
All orders are shipped via Australia Post.
INTERNATIONAL SHIPPING
ZONE 1: NEW ZEALAND
| Standard Post |
Order | Cost |
|
Scarf |
FREE |
Dollars AUD / Delivery estimate: 7-12 business days
| Express Post |
Order | Cost |
|
Scarf |
$17.00 |
Dollars AUD / Delivery estimate: 5-8 business days
ZONE 2: ASIA PACIFIC
| Standard Post |
Order | Cost |
|
Scarf |
FREE |
Dollars AUD / Delivery estimate: 10-18 business days
| Express Post |
Order | Cost |
|
Scarf |
$20.15 |
Dollars AUD / Delivery estimate: 7-12 business days
ZONE 3: US & CANADA
| Standard Post |
Order | Cost |
|
Scarf |
FREE |
Dollars AUD / Delivery estimate: 10-18 business days
| Express Post |
Order | Cost |
|
Scarf |
$21.60 |
Dollars AUD / Delivery estimate: 7-12 business days
ZONE 4: UK & EUROPE
| Standard Post |
Order | Cost |
|
Scarf |
FREE |
Dollars AUD / Delivery estimate: 10-18 business days
| Express Post |
Order | Cost |
|
Scarf |
$24.25 |
Dollars AUD / Delivery estimate: 7-12 business days
ZONE 5: REST OF THE WORLD
| Standard Post |
Order | Cost |
|
Scarf |
FREE |
Dollars AUD / Delivery estimate: 10-18 business days
| Express Post |
Order | Cost |
|
Scarf |
$28.20 |
Dollars AUD / Delivery estimate: 7-12 business days
International shipping - please note:
All orders will be sent next business day from the time payment has been received. Once the order has been mailed, an email will be sent to your nominated email address with the shipping information.
All shipping time frames are estimates only and cannot be guaranteed. Shipping time estimates are for delivery to all major city metro areas. Some orders may be delayed due to customs clearance in the country where the order originated.
The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer.
Postage costs do not include possible taxes and duties which may be applied by customs in the country where the order originated.
During busy periods there may be some delays which are beyond our control.
Please ensure your contact, address details and order are submitted correctly. Please double-check your email address and delivery address. Unfortunately, we are unable to make any changes or cancel your order once it has been placed. We are unable to ship to hotels or P.O Boxes, therefore please use a private address only.
To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable “merchandise”. For further information, it may be necessary to call local customs offices to gain further details.
Shipping limitations
Unfortunately, due to carrier limitations, we are currently unable to ship to the following countries/regions:
| Afghanistan | Cote d'Ivoire | Mariana Islands | Somalia |
| Albania | Cuba | Marshall Islands | Swaziland |
| Algeria | Curacao | Mongolia | Tanzania |
| American Samoa | Cyprus | Morocco | Timor Leste |
| Anguilla | Ecuador | Namibia | Tokelau Islands |
| Ascension Island | El Salvador | Nauru | Tristan Da Cunha |
| Bahamas | Falkland Islands | Nepal | Tunisia |
| Barbados | Guinea-Bissau | Nicaragua | Tuvalu |
| Belarus | Guyana | Niue | Uruguay |
| Bermuda | Iraq | North Korea | Venezuela |
| Bhutan | Jamaica | Palau | Virgin Islands |
| Cambodia | Kosovo | Palestine | Yemen |
| Cayman Islands | Kiribati | Pitcairn Islands | Zambia |
| Cen. African Republic | Latvia | Puerto Rico | Zimbabwe |
| Chad | Libya | Rwanda | |
| Comoros | Lithuania | Samoa | |
| Congo | Malawi | Senegal |
Unfortunately, due to carrier limitations, we are currently only able to ship STANDARD orders to the following countries/regions:
| Cook Islands |
Micronesia | Tajikstan |
| Fiji | Oman | Tonga |
| Finland | Papua New Guinea |
Turkmenistan |
| Guam | Slovenia | |
| Lebanon | Solomon Islands |
Unfortunately, due to carrier limitations, we are currently only able to ship EXPRESS orders to the following countries/regions:
| Botswana | Moldova | Suriname |
| Bolivia | Reunion | Syria |
| Bosnia and Herzegovina | Seychelles | Turkey |
| Gambia Grenada | Sudan |
